Administrative and Operations professional with 1+ year of experience across admissions coordination, CRM administration, and customer engagement in fast-paced environments. Skilled in managing end-to-end communication with clients and stakeholders, maintaining accurate records on LeadSquared CRM, and supporting daily office operations including scheduling, documentation, and reporting.

Strong background in customer service, lead follow-up, and cross-functional coordination, with proven ability to streamline workflows and improve turnaround times. Proficient in MS Excel, Word, PowerPoint, and Outlook, with hands-on experience in MIS reporting and data accuracy.

Currently based in Dubai on a UAE Visit Visa and available to join immediately. Open to roles in Administrative Coordination, Back Office Operations, Office Assistance, and Data Entry Operator

Farseena's professional toolkit spans the full spectrum of administrative and operational support — from CRM systems and office software to customer engagement and cross-functional coordination. These competencies have been developed and refined through direct, hands-on application in student admissions, operations, and back-office environments.

January 2025 – July 2025 · 7 months · Ernakulam , Kerala

At Entri, Farseena managed communication with 100+ students and parents monthly, ensuring timely follow-ups, issue resolution, and a positive customer experience throughout the admissions process. She utilized LeadSquared CRM to maintain accurate lead records, monitor pipeline activities, and track customer interactions effectively. Her role encompassed admissions documentation, verification, and reporting — all handled with a high level of accuracy — while collaborating closely with academic, operations, and support teams to deliver a seamless customer experience. She also assisted in executing marketing campaigns and promotional initiatives to drive student acquisition and business growth.

January 2024 – January 2025 · 1 year 1 month · Malappuram , Kerala

At Interval Learning, Farseena coordinated end-to-end student assessment processes, scheduling activities, and reporting functions, ensuring seamless execution and operational efficiency. She managed communication with students, parents, and internal stakeholders through phone, email, and digital channels, maintaining high levels of customer satisfaction. She generated weekly performance reports and operational dashboards supporting leadership decision-making, while streamlining administrative workflows and documentation processes to improve turnaround times and productivity.

Across both roles, Farseena has built a consistent track record of managing high-volume student and parent communications, maintaining accurate CRM records, generating operational reports, and coordinating cross-functional teams. Her experience spans the full admissions and operations lifecycle — from initial lead tracking and scheduling through documentation, verification, and ongoing customer support.

Farseena 's combination of CRM expertise, administrative precision, and customer-facing experience makes her well-suited for roles requiring organized, reliable, and proactive support. Her background in student admissions and operations has developed strong communication skills, attention to detail, and the ability to manage multiple priorities in fast-paced environments.